Trip safety
Our commitment to riders
Care Taxi is dedicated to keeping people safe on the road. We focus on rider safety before, during, and after every trip. Here’s how.”
Before the trip
Getting a safe ride
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Safe pickups
Our qualified drivers always go the extra mile to come and collect you, whether you are inside a shopping centre with handfuls of shopping bags or in a Medical Centre awaiting a return trip after a procedure. We can give you a hand in getting in and out of the car and help you find the car if you are confused about location.
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Safe Drop offs
The attention to detail followed at the time of pickup will be continued upon arriving at the drop off destination. Our drivers will be happy to walk you into the destination and carry any luggage that you may have, and not just a mere street/kerbside drop off. We believe our responsibility is not just limited to the time you are inside the car, but is complete when the purpose of the trip is accomplished.
On Trip
Getting to your destination
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Share your ETA
Once your driver has picked you up, share your ETA with your friends and family so they can follow your route and know when to expect you.
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Always on the map
Follow your trip in real-time so you always know where you are. And if you use Care TaxiPOOL, you’ll know exactly who’s riding with you.
After the Trip
Always here for you
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24/7 support
Our support team is always ready to respond to any questions you may have about your trip and help you retrieve lost items.
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Rapid response
Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise.
I work events late at night, and with Care Taxi, I feel safer knowing I don’t have to go wait outside and hope I can flag down a ride.
